1. Agreement and operator
These Terms govern the Loadaix PDF apps and website, operated by Loadaix PDF, 7304 Block H, SAS Nagar, India. Contact: info@loadaix.com. By creating an account or using the service, you agree to these Terms. If you do not agree, do not use the service.
The Privacy Policy explains data handling. The Community Guidelines and Refund & Cancellation Policy form part of these Terms. Mandatory consumer rights take priority over any conflicting provision.
2. Eligibility and your account
You must be at least 18 and legally able to enter into this agreement. If you act for an organisation, you must have authority to bind it. Provide accurate account information, keep credentials confidential, and tell us if you suspect unauthorised access. Do not impersonate another person or use another person's account without permission.
You are responsible for activity you authorise and for using a secure device. We may require verification before acting on an account request. We never need your password by email.
3. Tools, availability, and free allowance
Loadaix PDF provides document scanning, PDF viewing, cropping, filters, compression, merging, page arrangement, and text/date/signature placement where supported by your device and plan. The current free allowance is shown in the app; the default is five PDF exports per calendar month, resetting at the start of the month in UTC. Unused free exports do not roll over.
An export uses the allowance when the server authorises it, even if you later cancel the phone's save/share sheet. Viewing, editing, and saving drafts locally do not use an export. A combined multi-page PDF counts as one authorised export. Contact support if a technical failure incorrectly consumes your allowance.
Features, free limits, and availability may change. Material changes affecting a paid service will be communicated as required by law and store rules. Nothing here permits us to remove mandatory remedies or the service benefits you have paid for without an appropriate remedy.
4. Your documents and signatures
You retain your rights in the files and content you use. You give only the permission needed to carry out your chosen processing and any support request; you do not transfer ownership of your documents to us. You must have permission to process and share personal information, copyrighted material, and signatures belonging to others.
Typed signatures are visual marks placed on a PDF. The tool does not authenticate the signer, establish consent, provide a digital certificate, or guarantee a legally valid electronic signature. You are responsible for choosing an appropriate signing method and checking the requirements of the recipient and applicable law. Do not use the tool to forge signatures or misrepresent authorisation.
Check pages, crop boundaries, readability, ordering, dates, and signatures before relying on an export. Compression can reduce detail, and editing/merging may change or omit original PDF features. Retain originals and independently verify documents used for legal, financial, medical, or official purposes.
5. Local storage and backups
Your document library is stored on the device or browser profile where it was created. Account sign-in does not provide cloud document backup or synchronisation. Clearing app/site storage, uninstalling, device failure, or deleting local documents may make them unrecoverable. Keep exported backups in a location you control. We cannot retrieve files that were never sent to our service.
Files you export or share are governed by your choices and the receiving service's terms. We cannot recall those copies.
6. Pro subscriptions, ads, and payments
Where available, Pro removes in-app ads and enables the benefits displayed at purchase. Pricing, currency, billing period, taxes, and any trial or introductory offer are shown by the app store before you confirm. Do not assume a trial exists unless it is explicitly offered.
Subscriptions renew automatically unless cancelled through the purchasing store in accordance with its deadline. A trial, if offered, may convert to a paid subscription on the terms shown at checkout. Apple/Google processes payments and controls store billing and refund processes. Use the same store account and the app's Restore purchases option to recover eligible access.
Uninstalling the app, signing out, or deleting your Loadaix PDF account does not cancel a store subscription. Cancel using Apple subscriptions or Google Play subscriptions. See refund and cancellation instructions. We do not impose a blanket exclusion of refunds or statutory cancellation rights.
Free access may include ads. Ad availability and privacy choices depend on platform, settings, and applicable consent. Third-party advertised products are provided by their advertisers, not endorsed by Loadaix PDF.
7. Acceptable use and intellectual property
Do not use the service for fraud, forgery, infringement, harassment, unlawful disclosure of personal information, or other unlawful activity. Do not bypass payment or quota controls, attack the service, distribute malicious files to support, interfere with other users, or exploit security weaknesses without permission. Our Community Guidelines explain these rules.
The application software, branding, and service content belong to us or our licensors. We grant a limited, non-exclusive permission to use the app for its intended purpose under these Terms. Third-party and open-source components remain subject to their own applicable licences. Nothing restricts acts that the law does not allow us to prohibit.
8. Suspension, termination, and deletion
You may stop using the service and delete your account at any time. We may restrict or suspend access for a serious breach, fraud, security risk, or legal requirement. Where appropriate and lawful, we provide a reason and an opportunity to resolve the issue; urgent protective action may happen first. Email info@loadaix.com to seek review.
Account deletion ends access to that account and removes the active records described on the deletion page. It does not automatically remove saved files elsewhere or cancel payments through a store. Provisions needed for accrued payment obligations, disputes, retained rights, and legal compliance survive termination as applicable.
9. Service limitations and responsibility
We aim to provide reliable tools, but cannot promise uninterrupted availability, compatibility with every PDF/device, a particular compression ratio, or error-free results. Internet access is needed for account and subscription functions. Third-party platforms may change or experience outages.
To the extent permitted by law, the service is provided as available, and implied warranties are excluded only where legally excludable. To the same extent, we are not responsible for indirect or consequential losses or losses caused by your unlawful use, unsupported alterations, or failure to keep reasonable backups. We remain responsible where applicable law requires it. Nothing excludes liability for fraud, wilful misconduct, death or personal injury caused by negligence, or any other liability or consumer guarantee that cannot lawfully be excluded or limited.
10. Law, complaints, and changes
These Terms are governed by the laws of India, subject to any mandatory protections applicable in your place of residence. Courts with lawful jurisdiction may hear disputes; these Terms do not require compulsory arbitration, waive class or representative rights, or remove access to competent consumer forums or regulators.
Please contact info@loadaix.com with a complaint so we can attempt to resolve it. If a term is unenforceable, the remaining terms continue to the extent permitted by law. Failure to enforce a term immediately is not a waiver.
We may update these Terms and display the revision date. We will give additional notice of material changes and request renewed agreement when required. Changes do not retrospectively remove accrued consumer rights.