Contact Loadaix PDF
Loadaix PDF
7304 Block H, SAS Nagar, India
Email: info@loadaix.com
Include your account email (if relevant), Android/iOS version, app version, steps to reproduce, and exact error text. Redact personal information in screenshots. Email opens your mail app; nothing is submitted until you send the message. We do not promise a fixed response time on this page.
Scanning and PDF tools
- How do I get a clearer scan?
- Use even lighting, keep the camera parallel to the page, check the crop corners, and choose a higher PDF quality before export. Keep the original when compressing detailed documents.
- Can I rename or combine PDFs?
- Use the export name field before saving. Choose Merge PDFs to add multiple PDFs, adjust their page order, and export one file. A successful authorised merged export uses one download.
- Where are my files?
- Your library is stored on that device or browser profile. Sign-in does not sync documents. Check the save/share destination for exported copies. We cannot recover local scans after they are erased unless you kept a backup.
- Why did my allowance decrease after cancelling Share?
- An export is counted when it is authorised, before the operating system's share sheet. Free allowances reset monthly in UTC. Contact us if a technical error prevented export.
- Does a typed signature verify the signer?
- No. It places a visual mark. Use a certified signing service when your recipient or applicable law requires identity verification or a digital certificate.
Purchases and billing
First check you are using the store account used for purchase, sign into the intended Loadaix PDF account, and choose Restore purchases. If Pro still does not appear, email your store order reference and account email. Do not send full payment details. A restore cannot recreate deleted local documents.
Manage billing in Apple subscriptions or Google Play subscriptions. Read Refunds & Cancellation for instructions and official refund routes.
Account and privacy help
To update your name, email, optional phone number, or password while signed in, open Settings → Your profile. Administrator accounts have My profile in the admin console. For a lost password or account-access problem, email us from your registered address if possible. There is currently no automated password-reset form; we may verify ownership before helping. Use Account Deletion to remove an account without reinstalling. Send privacy access/correction requests or grievances to info@loadaix.com as described in our Privacy Policy.
Report a security issue or abuse
Email info@loadaix.com with the subject Security report — Loadaix PDF or Safety report — Loadaix PDF. Describe what you observed, the affected app/page, and minimal steps to reproduce. Do not access other people's data, disrupt the service, publicly post sensitive exploit details, or attach stolen information. We may ask for safe additional details. This is a reporting channel, not a bug-bounty or testing authorisation.