Before you purchase
Review the price, billing period, benefits, taxes, and any trial terms displayed at the store checkout. Plans are only offered when configured and available for your platform and region. Recurring subscriptions renew until cancelled under the store's rules.
Cancel a subscription
Android: open Google Play → profile → Payments & subscriptions → Subscriptions → Loadaix PDF → Cancel subscription. You can also use Google Play subscriptions.
iPhone/iPad: open Settings → your name → Subscriptions → Loadaix PDF → Cancel Subscription. You can also use Apple subscriptions. See Apple's cancellation instructions.
Use the account that made the purchase and follow the cancellation deadline shown by the store. A cancellation generally stops future renewals rather than automatically refunding the current period; the store shows when access ends. Trial and regional rules may differ.
Request a refund
Apple purchases: submit eligible requests at reportaproblem.apple.com. Apple determines refunds for its purchases under its policies and applicable law.
Google Play purchases: follow Google Play's refund instructions. Eligibility and the correct contact route depend on the purchase and when the request is made. If directed to the developer, contact info@loadaix.com with your order reference and a brief explanation.
We do not promise that every request will be approved and do not impose a blanket “no refunds” rule. Applicable consumer guarantees, withdrawal/cancellation rights, and statutory remedies are preserved. Never send passwords or complete card details.
Missing access or duplicate charges
Use Restore purchases while signed into the intended Loadaix PDF account and purchasing store account. If access is missing, a charge is duplicated, or you suspect an unauthorised purchase, contact the store promptly and email us with relevant order references. Do not make another purchase simply to troubleshoot.
Account deletion and refunds are separate processes. See Account Deletion before deleting a paid account.