1. Who we are and what this covers
Loadaix PDF ("we", "us", or "our") operates the Loadaix PDF mobile apps and pdfscan.loadaix.com. This policy covers those services, account administration, and messages you send to us. It does not cover unrelated services on loadaix.com or files after you share them with another service.
Loadaix PDF
7304 Block H, SAS Nagar, India
Email: info@loadaix.com
Contact this address for privacy questions, requests, or grievances. We are responsible for the personal information processed by our account service; app stores and advertising providers also process information under their own policies.
2. Information we handle
- Documents on your device: selected photos, camera scans, imported PDFs, page arrangements, document names, favorites, and text/date/signature annotations. Processing and the document library are local to that app installation or browser profile. The account server has no document-content upload or cloud document library.
- Account information: name, email address, optional phone number, account ID, account creation date, role, account status, and a salted password hash. We do not store your password as readable text. Session credentials allow you to remain signed in. A phone number you add is a contact detail; it is not verified by SMS and is not used for sign-in or password recovery.
- Export and access records: account ID, document and request identifiers, export time/month, and feature-access checks. We use these to apply your allowance and premium access. Document identifiers are not copies of the document or its filename.
- Purchases: account-linked subscription status, product, store, transaction/event identifiers, event type, amount, currency, and dates where supplied by the store or RevenueCat. Apple or Google handles payment credentials; we do not receive your full card number or banking password.
- Support and administration: email messages and attachments you choose to send, account actions, administrator reasons, and security or dispute-related records. Support attachments leave your device when you email them to us.
- Technical information: our hosting and service providers can process IP addresses, request time, browser/device information, and error or security logs when you connect. Mobile advertising and purchase SDKs have the additional data practices described below.
We do not request your contacts, microphone, or precise device location for PDF tools. The app does not upload document contents to an AI service or use those contents to train an AI model.
3. Why we use information
We use account and usage information to provide sign-in, apply free download limits, enable paid tools, verify subscriptions, restore purchases, prevent misuse, secure accounts, and respond to you. Payment and administrative records also support reconciliation, complaints, and legal obligations.
Where applicable law requires a legal basis, these uses rely on performing the service you request, complying with legal obligations, or legitimate interests such as security and support, subject to your rights. Optional advertising consent is requested where required. Agreeing to the Terms is not consent to optional tracking. Withdrawing optional consent does not affect earlier lawful processing.
4. Device permissions and local storage
The camera or system document scanner is used when you choose to scan. Photo/file pickers allow access to the items you select. Native scanning uses the phone's scanning services, which may download scanner components. You can manage camera, photos, and other permissions in your device settings; denying access can prevent the related tool from working.
Local document data uses browser/app storage. The app can also create temporary files for importing, scanning, exporting, and sharing. These are separate from files you save to Downloads, Files, a gallery, a cloud drive, or another app. Your operating system or configured device backup may retain copies. Signing in on another device does not sync your local library.
See Cookies & Local Storage for session storage, preferences, and clearing data.
5. Service providers and sharing
- Hosting: Hostinger provides infrastructure for the website and account database. Hosting logs and backups may contain account or technical information. See Hostinger's privacy policy.
- Subscriptions: when configured and used, RevenueCat receives the app account ID and purchase/subscription data to validate receipts and manage access. Store services process transactions under their own rules. See RevenueCat, Apple, and Google.
- Mobile ads: free users may see Google AdMob ads when advertising is enabled. The Mobile Ads SDK can process IP-derived approximate location, device/advertising identifiers, ad interactions, and diagnostic information for ad delivery, measurement, and fraud prevention. Personalized ads depend on applicable consent and device settings. PDF contents and typed signatures are not sent as ad-targeting data. See Google's advertising information. Additional ad partners, if enabled in a future release, must be disclosed through updated notices and applicable consent choices.
- Your instructions: when you export or share a file, the app or recipient you select receives it. Their privacy and retention rules apply to that copy.
- Other disclosures: we may disclose necessary information to professional advisers, in response to a valid legal obligation, to protect rights and security, or as part of a business transfer with appropriate safeguards and notice where required.
We do not sell your document contents or account contact details. Advertising identifiers and interactions may be treated as sharing or targeted advertising under some laws. Use the app's Settings → Ad privacy choices and your device's advertising/tracking controls for available choices. Pro removes in-app ads; it does not remove account or purchase processing needed to provide the service.
6. Retention and deletion
We use the following retention criteria. Retained information is not a continuing active account, and deletion does not cancel store billing.
| Information | Retention and removal |
|---|---|
| Local scans and edits | Remain on that device/browser until you delete them, clear storage, or remove the app. In-app account deletion clears that installation's document library. Web account deletion cannot erase copies on your phone or other devices. |
| Account, password hash, sessions, quota history, and access records | Kept while the account exists; removed from the active account database when self-service deletion succeeds. Session tokens expire after seven days and are invalidated by account deletion. |
| Subscription processor profile | When RevenueCat is configured, we submit a deletion request as part of self-service account deletion. The provider processes that request separately. Store transaction records and subscription billing are separate. |
| Payment events and administrative audit records | Not automatically erased by account deletion. They can include account identifiers, emails in audit entries, transaction details, and reasons for account actions. We retain necessary records for accounting, fraud prevention, legal requirements, and dispute resolution, and assess removal when that purpose or applicable retention requirement ends. |
| Support, security logs, and backups | Kept as needed to resolve the request, investigate security issues, meet applicable obligations, or maintain recovery copies. Backups follow the hosting backup cycle and are not the active service. Where immediate erasure is not possible, access is restricted and deletion requests must be reapplied if a backup is restored. |
The appropriate period for retained financial, security, or dispute records depends on the obligation and circumstances; contact us for the reason and period applicable to your record. We do not promise immediate removal from independent app-store records, recipient copies, or device backups. Delete your account or request deletion assistance.
7. Your choices, requests, and grievances
You can update your name, email, optional phone number, and password in Settings → Your profile. Email and password changes require your current password and sign out other sessions. You can also request access to, correction of, a copy of, or deletion of account information by emailing info@loadaix.com. Depending on the law applicable to you, you may also have rights to restrict or object to processing, portability, withdraw consent, nominate another person to exercise rights, appeal a decision, or complain to a competent regulator. Rights apply subject to their legal conditions, exceptions, and commencement dates; this notice does not limit any mandatory rights.
Use the subject Privacy request — Loadaix PDF, identify the account email and the request, and avoid sending sensitive documents. We may verify account ownership using proportionate information before acting. We respond within the period required by applicable law and explain any lawful refusal or extension. Contact the same address with Privacy grievance if you wish to escalate a concern.
You can use the account deletion page without reinstalling the app. You do not need to buy a subscription to exercise privacy rights.
8. Security and international processing
We use controls including password hashing, authenticated account access, administrator access restrictions, and HTTPS on the production service. No system is completely secure. Local PDFs are not protected by a separate app-level encryption vault; use device locks, secure backups, and care when sharing. Report a suspected issue through Support.
We operate from India. Hosting, store, advertising, and subscription providers may process information in other countries with different privacy laws. We use applicable contractual and other legal safeguards where required; contact us for information about relevant transfer arrangements.
9. Children
Loadaix PDF is intended for adults aged 18 or older and is not designed for children. We do not knowingly create accounts for or collect account information from children. If you believe a child has provided personal information, contact us so we can investigate and remove it as appropriate. Do not send a child's identity documents by email unless we specifically explain why a limited item is needed.
10. Changes to this policy
We update this page when our practices change and show the revision date above. For material changes, we provide additional notice and obtain consent when required before the relevant new processing. Contact us using the details in section 1.