Before you delete
- Export any local documents you want to keep.
- Cancel active subscriptions in Apple subscriptions or Google Play subscriptions to prevent future renewals. Cancellation is separate from account deletion.
- Deletion is permanent. You will lose this account's sign-in, allowance history, and access records. Read the retained-record details below.
Delete your account online
Enter your Loadaix PDF email and password and confirm below. These credentials are used only to verify this deletion request; this form does not sign you in or save a session. No payment or app installation is required.
Delete from the app
- Open Loadaix PDF and sign in.
- Go to Settings → Delete account → Delete my account.
- Review the warning, enter your password, and select Delete account and local scans.
The in-app flow also clears that installation's document library. Deletion from this website removes the server account, but cannot erase a phone's library, other browser profiles, exported PDFs, shared copies, or device backups. Remove those separately using the app, file manager, or operating-system storage controls.
What is deleted and what may remain
When self-service deletion succeeds, the active account database removes your profile (name, email, and optional phone number), password hash, sessions, export-usage history, subscription-access records, suspension status, and complimentary-access records. Sign-in to that account stops working. When RevenueCat is configured, a request to delete the linked customer profile is submitted; its processing is separate from our database deletion.
Payment event records and administrative audit entries are not automatically erased. These can include transaction details, account IDs, and emails in audit entries, and may be needed for accounting, legal obligations, fraud prevention, or disputes. Support correspondence, hosting logs, and recovery backups may remain according to the purpose-based retention criteria in Privacy Policy §6. Ask us to review any remaining personal data; we will explain any lawful retention requirement.
Apple/Google retain records under their own policies. Store subscriptions continue until you cancel them. Neither deletion method recalls documents already shared or deletes files saved outside the app.
Cannot sign in or need help?
Email info@loadaix.com with the subject Delete my Loadaix PDF account. Include your account email and whether you want account deletion, other data deletion, or both. This route is also available for a lost password, a suspended account, an administrator account, or a form error. We may ask for proportionate ownership verification. Never email your password, payment-card details, or unredacted identity documents.
Self-service removal from the active database takes place when the success confirmation appears. A provider error is shown instead of a false success, so you can retry or contact support. Manual requests are handled after verification within the time required by applicable law; we will tell you when complete or explain any lawful exception or extension.